Privacy Policy
This Privacy Policy describes how SmartLinker Agency ("we," "our," or "us") collects, uses, and protects information when you use smartlinkeragency.com and our associated AI and automation services. By using our Services, you agree to the practices described below.
1. Information We Collect
A. Information You Provide
- Name, email, phone number, and business information
- Account and billing details
- Data uploaded for AI agents, CRM workflows, or diagnostics
- Messages, forms, and communications
- API keys or integration credentials voluntarily provided
B. Automatically Collected Information
- IP address, browser type, and device information
- Cookies, pixels, and tracking tools
- Analytics and behavioral data
- Usage logs, workflow runs, or agent activity
C. Customer or CRM Data You Upload
If you provide customer lists, leads, conversation transcripts, or CRM data, you confirm that you have obtained proper consent to share this data. This data is processed only to deliver our Services, is not used to train public AI models, and is not sold to third parties.
2. How We Use Your Information
We use collected information to provide and improve AI agents, automations, and diagnostic systems; personalize AI outputs; execute workflows, triggers, and follow-up sequences; process payments and billing; communicate regarding accounts and support; comply with legal and regulatory obligations; and analyze system performance, usage, and reliability.
We may anonymize or aggregate data for internal research, benchmarking, or product improvement.
3. AI Data Processing Practices
SmartLinker Agency uses artificial intelligence and automation technologies. Your data may be processed through third-party AI engines such as OpenAI. These providers do not use your data to train public models. Data is processed only to generate outputs for your use, and temporary processing may occur during API transmission. We implement commercially reasonable security measures to protect your data.
4. Sharing of Information
We may share information with CRM platforms such as GoHighLevel, messaging and communication tools including email and SMS providers, AI model providers, analytics and advertising tools, payment processors, third-party integration platforms such as Zapier or n8n, and contractors assisting with service delivery under confidentiality obligations. We do not sell your data.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies for analytics, marketing attribution, performance measurement, and personalization. You may disable cookies in your browser settings, though certain features of the Services may not function correctly.
6. Data Retention
We retain information only as long as necessary to deliver Services, support active accounts, comply with legal obligations, and maintain operational records. You may request deletion of your data at any time.
7. Email and SMS Communications
By providing your email address or phone number, you consent to receive marketing communications, service updates, account notifications, and SMS messages. Standard messaging rates may apply. You may opt out at any time by using unsubscribe links or replying STOP to SMS messages.
8. Data Security
We use industry-standard security measures to protect your information, but no system is completely secure. You acknowledge the inherent risks of transmitting data over the internet.
9. California Consumer Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect and how it is used, request access to specific pieces of personal information, request deletion of your personal data, request confirmation that your data is not sold, and designate an authorized agent to make requests on your behalf.
10. GDPR Rights (EU and EEA Users)
If you are located in the European Union or European Economic Area, you may have the right to access, correct, delete, restrict processing of your data, request data portability, and withdraw consent at any time. Requests may be sent to [email protected].
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
12. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of our Services after updates constitutes acceptance of the revised policy.
14. Contact Information
SmartLinker Agency
Email: [email protected]
Website: smartlinkeragency.com