1. Scope of Services
SmartLinker Agency provides:
- AI-powered chat and voice agents
- Automated follow-up systems
- CRM integrations
- AI-driven diagnostic engines and assessments
- Marketing workflow automation
- Usage-based AI processing and agent minutes
- Strategic consulting for automation, optimization, and growth
Services may include custom development, integration, optimization, and deployment of AI agents across inbound, outbound, and digital channels. All Services are provided at our discretion and based on the package, subscription tier, or custom agreement you select.
2. AI Agents, Automation, & Diagnostic Engines
You acknowledge and agree that AI agents may produce inaccurate or unexpected outputs. All AI-generated messages, content, decisions, or recommendations must be reviewed and validated by you before use. Diagnostic engines provide insights for business optimization but do not constitute professional, legal, or financial advice. We make no guarantees regarding accuracy, performance, or outcomes of AI-generated or automated systems. You are responsible for the final review and approval of all AI-based content, actions, or workflows deployed within your business.
3. Acceptable Use
You agree NOT to:
- Misuse, copy, or replicate SmartLinker OS frameworks, AI workflows, or proprietary systems
- Use AI agents for unlawful, harmful, or deceptive purposes
- Upload data without the necessary rights, permissions, or required consent
- Attempt to reverse engineer our systems or access areas not intended for public use
- Use the Services to violate TCPA, CAN-SPAM, CCPA, HIPAA, GDPR, or any applicable laws
Violation may result in termination without refund.
4. Payments, Subscriptions & Usage-Based Billing
Subscriptions
Subscription plans (Starter, Pro, Elite, or custom) renew automatically unless canceled prior to renewal.
Usage-Based Billing
Some Services are billed based on usage, including AI agent call minutes or message volume, OpenAI or third-party AI processing, workflow execution volume (e.g., n8n runs, CRM tasks), and data processing or automation triggers. You agree to pay all usage-related charges associated with your account.
Refunds
Payments are non-refundable, except where required by law. We may adjust pricing with notice.
5. Client Responsibilities
You are solely responsible for ensuring all uploaded data has proper consent and legal compliance, configuring your CRM or messaging tools to meet regulations, reviewing all AI-generated communications before deployment, and maintaining the security of your accounts and integrations. You agree to indemnify SmartLinker Agency for any liability arising from your misuse or unlawful use of the Services.
6. Third-Party Integrations
Our Services may integrate with GoHighLevel, Twilio, n8n, OpenAI, Meta, Google, TikTok, WordPress/WooCommerce, and other CRMs or APIs. We are not responsible for outages, failures, policy changes, pricing changes, account restrictions, or data loss from third-party platforms. Use of third-party platforms is governed by their respective terms.
7. Ownership & Intellectual Property
All SmartLinker systems, including AI agent frameworks, dialogue libraries, data models, diagnostic engines, prompt architectures, automation scripts, workflows, and sequences remain the exclusive intellectual property of SmartLinker Agency. You are granted a non-exclusive license to use deliverables for your business only.
8. No Guarantee of Results
Marketing outcomes depend on variables outside our control. We do not guarantee sales increases, lead volume, conversion improvements, operational outcomes, revenue impact, or any results. All Services are provided “as-is.”
9. Limitation of Liability
To the fullest extent allowed by law, SmartLinker Agency is not liable for indirect, incidental, punitive, or consequential damages. Our total liability for any claim is limited to the amount you paid in the preceding 3 months. You agree to indemnify us for any claims arising from your data, misuse of Services, legal compliance failures, or third-party system actions.
10. California Users – CCPA Notice
California residents have the right to request access or deletion of personal data and to opt out of the sale or sharing of personal data (we do not sell data). You may not be discriminated against for exercising privacy rights.
11. Termination
We may suspend or terminate your access to Services if you violate these Terms, misuse AI agents or data systems, or fail to pay fees. Upon termination, all licenses and access to proprietary materials end immediately.
12. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
13. Contact Information
SmartLinker Agency
Email: [email protected]
Website: smartlinkeragency.com